United States
Keen shoes

Shipping & Returns

Welcome to the online store KEEN. Here you can get all information about shipping and returns.

The broadcast:

1. Safe shipping guaranteed: When you order items and money, we would like to receive information and do process orders within 24 hours, this time in the collection of parcel goods, contact the shipping company and ship the goods.
2. Then the package will be shipped after confirmation of international shipping method EMS, DHL and other options which can be taken. After submitting your order, you will receive tracking numbers and email URLs through which you can register on our website. If the product is in stock, it can be obtained within 5-8 days.
3. Ensure correct information that you provide, such as customer, address, email, telephone, etc. We would like to send the goods to you based on the information so please confirm 100% correctly.
4. Tracking number you can follow the contract process. Safe transportation. If you do not receive the package within one month from the day we sent, please contact us and we will refund your full payment.

Returns and exchanges

We strive to ensure 100% satisfaction. To request a refund, you must contact customer service and indicate the reasons for the return. All items sent back to us must be unused, unused, altered or washed, etc. within 30 days, in original condition with all tags and labels, you can not go back the return over the period, returns and exchange By customers.

For returns:

Return can be returned within 7 days of receipt, all returned items have never been used in new condition. All returned packages must be insured. When it comes to returning the right item for a refund: all returned items are subject to a storage replenishment fee of 15%. Buyers are always responsible for shipping costs.

In the pockets:

Only changes for new items are accepted and never used with all accessories and packaging. Please return items within 7 days of receipt. All return packages must be insured, exchanges will be shipped within 5-7 days after receipt of the return. Buyers are always responsible for shipping costs.

Important note:

1. Although they offer free transportation policy does not cover the cost of returning. Face to face time and money consumed, you will appreciate if you can make all your questions and concerns clear before you place an order.
2. Please contact the customer service first to get the return address.
3. Will not be liable for any loss or lost during the return package, receiving original post it should be held to claim compensation.

Order Cancellation

You must request the cancellation of the order before the order has been sent. Because this will process all orders as soon as possible within 12-24 hours, so they are not always able to cancel the order after the initiation after the setup, If the request is canceled after shipping, order will be handled in accordance with the return policy. I hope you can understand in this important point.

Your satisfaction is our pursuit, if you want to know more about our product information, please contact us for free, we will fix it as soon as possible.

comfortable Keen shoes

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